If you are having problems with a DVD you purchased from Cheniere Media

While we are always ready to replace any defective DVDs, there are some issues that first have to be addressed.

The DVDs that we sell are encoded in a format called DVD-R. Before purchase, you are advised to check that your player plays this format. This applies to both NTSC and PAL versions.

Some older DVD players, computer-based DVD players, and, frankly, bargain basement DVD players, will not play the multiple formats available in today's market. The manufacturers often go to great lengths to hide this fact.

Diagnostic:

1) Check that your DVD player, or the DVD player on your computer, does play DVD-R format. It should be clearly marked on the player or displayed in the Owner's Manual. If, for example, it only plays DVD+R format, there is nothing we can do. We suggest that you upgrade your player.

2) If you do have a DVD-R player on your computer and are playing the DVD in Full Screen Mode and it hangs, note the timecode, and play again in Small Screen Mode. If it doesn't hang again, then you do not have adequate computer resources for Full Screen Mode viewing. If it hangs in the same place, you have a bad disc, and we will replace the disc at our cost.

3) Make sure the DVD-R player's heads have been cleaned.

Hope this helps.

Webmaster